At WoodFee, we strive to provide the best service and ensure your order reaches you in perfect condition. Please review our Shipping Policy for details about our shipping process.

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1. Shipping Areas

• We currently only deliver within the Tri-City area and nearby locations.

• Unfortunately, we do not offer delivery outside this region.

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2. Processing Time

• Orders are processed and shipped within 2–5 business days from the order date.

• Custom or made-to-order products may take additional time for production.

• If there are any delays, we will notify you as soon as possible.

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3. Delivery Time

• If the item is in stock, the expected delivery time is 5-7 working days.

• For items not in stock, delivery may take 25–30 working days, depending on product availability.
  We will provide updates and tracking information for your order.

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4. Shipping Charges

• Shipping fees are calculated at checkout based on your location and the weight of your order.

• Free shipping may be available on certain orders (e.g., orders above a specified value).

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5. Delivery Method

• We work with trusted courier services to ensure safe delivery of your orders.

• A tracking number will be provided to track your order once it has shipped.

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6. Shipping to Multiple Addresses

• We are currently unable to ship orders to multiple addresses.

• If you wish to have items sent to different locations, please place separate orders.

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7. Order Tracking

• Once your order has been shipped, we will send you an email with tracking information.

• You can track the status of your shipment through the courier’s tracking portal.

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8. Delays in Delivery

• While we aim for timely delivery, factors beyond our control (such as courier delays, weather, and holidays) may cause unexpected delays.

• We will keep you updated if any significant delays occur.

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9. Damaged or Lost Shipments

• If your order is damaged during transit or lost, please contact us within 48 hours of delivery.

• Provide photographs of the damage for a quicker resolution. We will assist in filing a claim with the courier and arrange for a replacement or refund as needed.

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10. Additional Charges

• If there is no lift or the item must be carried upstairs, there will be an additional labor charge of ₹200 per floor.

• Shipping back costs will be the customer's responsibility in case of cancellations after the order has been dispatched.

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11. Contact Us

If you have any questions about shipping, delivery, or tracking, please don’t hesitate to contact us at:
📧 woodfee24@gmail.com